In order to avoid impacting your system performances, our backup process is set to run with the lowest priority and so if you are running other applications at the same time our process is waiting that those applications no more use system resources to continue its task.

The antivirus real time analysis can considerably slow down our process since it might scan all the files we are backing up. We are working with the main antivirus providers to exclude our process from their real time scan but depending on the solution you are using and its version you might have to either exclude our processes (processes beginning with “Softthinks Backup And Recovery”) in the antivirus real time settings. Please refer to your antivirus help to know how to exclude processes from real time scan and ensure that you have the latest version.

You might also waste time backing up files that you don’t need to keep. Please review your data backup selection (See Protecting your Data) and click on the “Add more” button in the "What" section to uncheck files you don’t need to keep, and exclude files you don’t need to back up from your System Backup (See Excluding files from your System Backups).